Help Center
Find answers to frequently asked questions about shopping, payments, shipping, and your account.
Browsing & Ordering
How do I search for products?
Use the Explore page to search by keyword. You can filter results by category, price range, and rating, then sort by newest, price, or popularity.
Can I save items for later?
Yes — click the heart icon on any product card to add it to your Wishlist. Access your saved items from the Dashboard → Wishlist tab.
How do I apply a coupon code?
On the Cart page, enter your coupon code in the "Coupon Code" field and click Apply. Valid codes like SAVE10 (10% off) or FLAT15 ($15 off) will automatically update your total.
Payments & Checkout
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. Your card details are never stored on our servers.
Is my payment information secure?
Absolutely. All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. We never see, store, or transmit your full card number.
Why was my payment declined?
Common reasons include insufficient funds, incorrect card details, or your bank blocking online transactions. Please verify your card information or contact your bank.
Shipping & Delivery
How much does shipping cost?
Orders of $150 or more ship free. Orders under $150 have a flat-rate shipping fee of $15.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery typically takes 5–7 business days after dispatch.
How do I track my order?
Once shipped, a tracking notification is sent to your account. You can also view your order status from Dashboard → Orders.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. See our full Shipping & Returns page for details.
How do I initiate a return?
Contact our support team via the Contact page or email support@cartora.app with your order number. We will send you a prepaid return label.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned items. The refund goes back to your original payment method.
Account & Profile
How do I update my profile information?
Go to Dashboard → Profile to update your name and phone number. Changes are saved immediately.
How do I manage my saved addresses?
Navigate to Dashboard and scroll to the Saved Addresses section. You can add up to 10 addresses, set a default, and delete ones you no longer need.
I forgot my password. What do I do?
Currently, please contact our support team at support@cartora.app with your registered email to reset your password.
Privacy & Security
What data do you collect?
We collect only what is needed to fulfill orders: your name, email, shipping addresses, and order history. We never sell your data. See our Privacy Policy for full details.
How do I delete my account?
To request account deletion, contact privacy@cartora.app. We will remove your personal data within 30 days.
Still need help?
Can't find the answer you're looking for? Our support team is happy to help.